Refund policy

We want you to be completely satisfied with your purchase from Saints + Souls. If you receive a wrong product or if the item is in bad condition, you are eligible to return it. Please read our returns policy below for more details:

Eligibility for Returns:

All items can be returned if you receive the wrong product or if the item is in unsatisfactory condition.

Timeframe for Returns:

Customers have 15 days from the date of purchase to initiate a return. Within this period, you have the option of either a 100% refund or receiving in-store credit.

After 15 days, a 50% refund will be enforced for returns.

Return Process:

1. Initiating a Return: To initiate a return, please contact our customer service team via our instant chat option, alternatively filling out our contact form. with your order details.

2. Return Options:
- Local Postal Service: You can return the item via your local postal service to our store address agreed with customer service. Ensure to include your order details.
- Arranged Pick-Up:Contact our customer service team to arrange a pick-up for your return.

Refund Options:

- Within 15 days: 100% refund or in-store credit.
- After 15 days: 50% refund, in store credit or exchange 

Important Notes:

- The returned item must be in its original condition with all tags and packaging intact.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns regarding returns, please contact our customer service team. Thank you for shopping with Saints + Souls.